USA

GLOBAL ENTRY FAQs

Here, we address frequently asked questions regarding the Global Entry Trusted Traveler program.

What is the Global Entry Program?

Global Entry is a Trusted Traveler Program that allows pre-approved, low-risk travelers to receive expedited clearance upon arrival
in the United States.

With a valid membership card lasting 5 years, Global Entry participants can skip long lines and quickly complete the customs process
at designated kiosks in airports.

By presenting their machine-readable passport or US permanent resident card, verifying their fingerprints, and making a customs declaration, travelers can receive a transaction receipt and proceed to baggage claim and the exit.

While occasional random checks may occur, Global Entry offers a hassle-free travel experience, reducing wait times and streamlining entry into the United Stat es. The processing time for the program may take between 4-6 months.

Who can help me with the Global Entry application process?

We are Global Entry Pro Assist and specialize in Trusted Traveler Program assistance , including Global Entry, Nexus, and Sentri.

Simplify your life by entrusting us with the application process. Save time and focus on your business while we handle the intricacies.

Experience a seamless and efficient travel process with our expertise.

What's the fastest way to get Global Entry?

Here's how we can help you and make the process faster for you:

  • Save time by skipping long queues.
  • Handle all application paperwork on your behalf.
  • Increase your chances of success with meticulous attention to detail.

As an independent entity, we are not affiliated with any government agency. Please, note that while we provide exceptional assistance, we cannot guarantee the final outcome of your Global Entry membership but we can boost your chances for a successful application.

What’s the application process for Global Entry?

At Global Entry Pro Assist, we specialize in meticulously checking and processing applications for Trusted Traveler’s programs.

As a private company, we operate independently from any government agency, ensuring impartiality in the outcome of your membership.

Here is how our process works, getting started is a breeze:

Step 1: Submit your application and pay the Global Entry Pro Assist fee.

Step 2: Our assigned agent will reach out to you via email.

Step 3: Our experts fill out your documents and send them to the government.

Sit back, relax, and let Global Entry Pro Assist make your journey smoother.

NEXT steps you need to follow to complete the process:

  • pay the required government fee
  • online pre-enrollment
  • schedule an interview at an enrollment center
  • provide your fingerprints and verify your ID
  • What are the benefits of the Global Entry program?

    Save time and enjoy the benefits of Global Entry:


    • No processing lines or paperwork
    • Expedited entry in other countries
    • Available at major US airports
    • Reduced wait times

    With Global Entry, you can breeze through immigration, skip the queues, and make your travel experience better.

    How much does it cost to get Global Entry?

    If you want to save precious time, let our experts handle the paperwork for you. By choosing our services, you can experience a hassle-free application process, with the total cost amounting to $149,00 (One-time payment via PayPal).

    This fee is payable at the time of application submission and covers the cost of processing your application with our help.

    To apply for Global Entry, you'll need to submit your application along with a one-time government fee of $100. 

    Once approved, your Global Entry membership will be valid for five years starting from the date you receive your Global Entry membership card.

    How do I book my Global Entry interview?

    When you fill out our application form, you will have the option to choose a preferred enrollment center.

    What is the iris recognition scanning?

    Iris scanning is widely used worldwide for identity verification. It is highly reliable, accurate, and difficult to falsify.

    Unlike fingerprints, the iris is less prone to damage and forgery, as it leaves no mark and has more unique variables.

    During the biometric data collection process, multiple images of the iris are captured without any physical contact. The scanning process is quick and safe for your eyes.

    To scan your eyes, you simply stand in front of the machine while an LED light briefly illuminates your iris.

    The light is not excessively bright and adheres to eye safety standards. The iris camera takes a black and white picture of the iris.  

    You generally do not need to remove non-colored/non-patterned contact lenses or glasses. However, certain types of lenses or glasses that cause excessive reflection may require removal. 

    Laser eye surgery does not affect the iris shape and has no negative impact on the scan. Changes to the iris occurring after the initial scan may necessitate assistance at the kiosk.

    When using the iris recognition cameras at the kiosks, maintain a distance of 10 to 15 cm from the camera. 

    Focus one eye on the camera and remain still until the computer confirms identification completion.

    What is the Global Entry Kiosk?

    Global Entry kiosks are available at major US airports, providing members with streamlined processes. 

    Members can also utilize NEXUS lanes in Canada and TSA (Transportation Security Administration) Precheck lanes during departures for faster travel.

    To qualify for TSA Precheck, Global Entry members should provide their Known Traveler Number (KTN) when booking tickets. 

    Enjoy expedited security checks and a hassle-free travel experience with Global Entry.

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    What are the eligibility requirements for Global Entry?

    Global Entry membership is open to a range of individuals, including US citizens, US lawful permanent residents, and citizens of various countries such as Argentina, Brazil, Bahrain, India, Colombia, United Kingdom, Germany, The Netherlands, Panama, Singapore, South Korea, Switzerland, Taiwan, and Mexican nationals.

    Please note that depending on your country of citizenship, there may be additional requirements that need to be fulfilled. 

    For Canadian citizens and residents, Global Entry benefits can be obtained through enrollment in the NEXUS program.

    If you are below the age of 18, it is essential to obtain consent from your parents or legal guardian to participate in the program.

    You will be required to have a passport or a permanent resident card.

    What are the Global Entry requirements for children?

    Global Entry does not impose a minimum age requirement, but if you are below 18 years old, you need your parent or legal guardian's permission to join the program.

    It's worth noting that your parent or legal guardian does not have to be a Global Entry member themselves.

    Where can I find my membership number for the Trusted Traveler program?

    The membership number, which is also referred to as your PASS ID, can be found on the back of Trusted Traveler cards as well.

    I am a current Global Entry member. How do I update my passport information?

    Global Entry members have the convenience of updating their passport information directly through their TTP account.
    By selecting the "Update Documents" option, members can easily make the necessary changes.

    However, in the case of a name change on the passport, it is mandatory to visit a Global Entry enrollment center to ensure that
    the information is properly updated.

    How do I renew my Global Entry membership?

    You become eligible to initiate the renewal process for your membership one year before your current program expires.

    We can handle the paperwork and the renewal process for you.

    Do I need to go through an interview when renewing my program membership?

    An interview may not be required for program membership renewal. After submitting your renewal application and fee, you should regularly check your TTP account for updates on any further steps needed to complete the renewal process.

    An email notification will be sent to you when there are changes in your membership status.  

    As a United States citizen who is enrolled in Global Entry, what advantages do I enjoy in terms of expedited entry?

    If you are a US citizen with Global Entry membership, you can take advantage of the Smartgate system for streamlined entry into Australia and/or New Zealand without any prior registration. 

    Furthermore, you have the option to apply for various programs such as Dutch Privium, Korean SES, Panama's Global Pass, Taiwan's e-Gate, Germany's EasyPASS, or Mexico's Viajero Confiable, which offer expedited entry into those respective countries.

    Keep in mind that there may be additional fees and enrollment interviews associated with these programs.

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    Is criminal history a disqualifier for Global Entry?

    Global Entry operates on a risk-based system designed to streamline the entry process for pre-approved travelers.

    However, there are certain factors that may disqualify applicants from participating in Global Entry. These include:

    • Providing false or incomplete information when completing the application.
    • Having a criminal record or pending criminal charges, including outstanding warrants.
    • Being found in violation of customs, immigration, or agriculture regulations or laws in any country.
    • Being the subject of an ongoing investigation by any federal, state, or local law enforcement agency.
    • Having been denied the purchase of a firearm.
    • Having received a criminal pardon from any country.
    • Being deemed inadmissible to the United States under immigration regulations, even if an applicant has obtained waivers of inadmissibility or parole documentation.
    • Failing to demonstrate low-risk status or meet other program requirements to the satisfaction of CBP (Customs and Border Protection).
    It is essential for applicants to comply with these guidelines to ensure eligibility for the Global Entry program.

    Can I join Global Entry if I am not a US citizen or US lawful permanent resident?

    Global Entry is also open to citizens of the Netherlands enrolled in Privium and members of the Korean Smart Entry Service.

    Mexican citizens can also apply for Global Entry. Canadian NEXUS members enjoy Global Entry benefits but are not eligible for separate enrollment.  

    Do all types of visas qualify for enrollment in the Global Entry program?

    If your country has an established trusted traveler arrangement with CBP (US Customs and Border Protection), you may be eligible for Global Entry participation, as long as you are not entering the US under any of the following visa categories:

    • C-1: Alien in Transit
    • C-2: Alien in Transit to United Nations
    • C-3: Foreign Government Official In Transit
    • H-1C: Registered Nurse
    • H-2A: Agricultural Worker
    • H-2B: Unskilled Worker
    • H-2R: Returning H-2B
    • H-3: Trainee
    • K-1: Fiancé of US Citizen
    • K-2: Child of K-1
    • K-3: Spouse of US Citizen
    • K-4: Child of K-3
    • M-1: Vocational Student
    • M-2: Spouse/Child of M-1
    • N-8: Parent of SK-3
    • N-9: Child of N-8, SK-1, SK-2, SK-4
    • Q-1: Participant in an International Exchange Program
    • Q-2: Irish Peace Process Cultural and Training Program Principal
    • Q-3: Spouse and Minor Children of Q-2
    • S-5: Witness/Informant
    • S-6: Witness/Informant
    • S-7: Family Members of S-5, S-6
    • T-1: Trafficking Victim
    • T-2: Spouse of T-1
    • T-3: Child of T-1
    • T-4: Parent of T-1
    • T-5: Sibling of T-1
    • U-1: Criminal Activity Victim
    • U-2: Spouse of U-1
    • U-3: Child of U-1
    • U-4: Parent of U-1
    • U-5: Sibling of U-1

    If the Global Entry Kiosk issues me a receipt marked "wish X" , what should I do?

    If you receive a receipt from the Global Entry kiosk with an "X" printed on it, there are a few important steps to follow.

    Instead of rejoining the line, you should promptly approach a Customs and Border Protection (CBP) officer stationed at a staffed CBP passport control booth.

    The CBP officer will carefully examine your documents, determine the reason for the 'X' marking, and proceed accordingly.

    Depending on the situation, you may be either released on the spot or directed to a designated area for further processing, known as 'secondary.'

    The 'X' marking can indicate various scenarios, such as a random inspection, discrepancies with your fingerprints, or other relevant matters. 

    It is crucial to have the 'X' cleared before proceeding to the exit control point. Failure to do so will result in redirection back to passport control for necessary processing. 

    Remember, the receipt from the kiosk serves as proof to the CBP officer that you have successfully completed the kiosk procedure.


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    If the Global Entry kiosk provides me with a receipt marked with an 'O,' what steps should I take?

    If the receipt from the Global Entry kiosk bears an 'O' marking, it signifies that you have made a declaration.

    In such a case, you should retrieve your luggage and proceed to the exit point, where you will be required to meet with an officer for further discussion regarding your declaration.

    Are individuals with Global Entry privileges granted priority access at US airports equipped with Global Entry kiosks?

    The head-of-the-line privilege is exclusively offered at US airports featuring Global Entry.

    This privilege is specifically reserved for members of the program in situations where the technology is inaccessible, when a member is referred to a CBP officer, or at the exit points within the airport.

    If I am a lawful permanent resident of the United States, which document should I present when using the Global Entry kiosk?

    When using the Global Entry kiosk or portal, US lawful permanent residents should use their I-551 permanent resident card.

    Is it necessary for me to declare food items or products when utilizing the Global Entry kiosk?

    It is important to declare all agricultural products that you bring into the United States. Failing to declare such items can lead to fines and penalties of up to $10,000.

    As a Global Entry member, do I have to use the Global Entry Program when entering the United States?

    No, it is not mandatory for Global Entry members to utilize the Global Entry technology. They have the option to be processed by CBP officers instead.

    If my travel companions (including children, spouse, or co-travelers) are not enrolled as Global Entry members, are they allowed to accompany me through the Global Entry lane?

    No, exclusive access to the Global Entry lanes is limited to individuals who are enrolled as Global Entry members.

    Who receives Global Entry cards?

    Global Entry cards are exclusively issued to individuals who are either US citizens, lawful permanent residents, or Mexican nationals.

    Should I get a Global Entry card?

    No, having a Global Entry card is not mandatory for utilizing Global Entry at airports.

    The card is only needed for expedited entry through the SENTRI and NEXUS lanes when entering the United States.

    When will I receive my Global Entry card?

    After being approved for Global Entry, new applicants can expect to receive their Global Entry card within 7-10 business days.

    How do I replace a lost, stolen or damaged NEXUS, SENTRI or Global Entry card?

    You can request a new one. Please note that a replacement card fee of $25 will apply. Once it is requested, the original card will be deactivated and rendered unusable.